Why Is Good Service So Important?

Your mortgage broker is a key professional working for you, so make sure you pick a good one! Find out why good service is so important for home buyers.

What makes a good mortgage broker?

The service you get from your broker isn’t just about the money. A good broker will save you money, but it’s just as important that they provide a good all round service. It’s pointless having a broker that finds you a great deal if their service falls down after application. You need a broker that will not only find you the best mortgage but also delivers the goods!

Is your broker a good explainer?

A key part of a brokers job it to explain everything to you in a simple and transparent way. You must understand what you are committing to. This is all part of the service!

Communication:

A good broker will keep you updated through out your home buying journey with regular progress reports. You should be aware at all times what stage in the mortgage process you are at and what to expect. A broker that doesn’t communicate with you will cause you stress, uncertainty and will also waste your time if you have to chase for updates. You need to have confidence in your broker!

If things go wrong:

This is were a good service from a reactive and responsive broker is invaluable.  Direct communication access to your broker is a must if things go wrong, you don’t want to be holding on call centre queues and waiting for responses. If you need support dealing with estate agents or solicitors then this is also important. You need to know that your broker is there if you need them.

Property hunting:

Having the reassurance that you have a good broker providing a top class service lets you focus on the more enjoyable part of home buying – the property hunting. It is important that you find the right property for you at a price that you are happy with. The support of a broker working for you in the background and delivering a good service will enable you to concentrate on the property hunting with confidence.

Online resources:

Trusted information that is available to you 24 hours per day, online for you to research whenever you need to will become an important part of your homebuyer journey. This all falls under the service of your mortgage broker. Our online knowledge hub is designed to do this for you.

Reviews:

Check out online reviews to find out if your broker really does deliver a good service.

Check our Bark Reviews

Check our Google Reviews

Getting the right advice:

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    What we do:

    • Search from a unlimited range of mortgage lenders for the best options available for you
    • Offer completely unbiased mortgage advice
    • Home buyer mortgages
    • Remortgages
    • Buy to let mortgages
    • Equity release – expert advice for later life borrowing
    • Life insurance

    What we don’t do:

    • Pay your mortgage – if you do not keep up on your mortgage repayments, your home may be repossessed.
    • Charge a fee – we are a fee free broker, providing expert advice without the fees!

     

     

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    Why Is Good Service So Important?